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VSC offers remote access to counseling, advocacy, and education services

VSC Staff

Survivors and their loved ones can access services safely and securely


(Norristown, PA) -- In order to help prevent the spread of COVID-19, and continue to support survivors of crime, Victim Services Center of Montgomery County (VSC) is providing all of its services remotely. Anyone who is affected by crime and needs help can reach a crisis counselor / advocate 24 hours a day, seven days a week by calling 888.521.0983.  


“We are using technology to help survivors of crime and their loved ones cope with the trauma of victimization,” said Mary Onama, LMSW, Executive Director of VSC, who emphasizes that all services are provided at no cost to crime victims and their loved ones.


VSC began switching to using virtual tools and remote access to services shortly after Governor Wolf’s first stay-home order went into effect in March 20.


VSC’s crisis hotline provides immediate emotional support to victims.


“We find that many of our counseling clients are better served by speaking with us from home and avoiding exposure to COVID-19 that may come from travel to and from our office, public transportation, or ride sharing,” said Erin Milbourne LCSW, direct services supervisor at VSC, who implemented the tool (doxy.me) that allows a counselor and a client to see and hear one another. It’s similar to Facetime or Zoom but with medical-grade privacy.”


On a typical day, VSC’s staff can be found

  • Offering emotional support to a victim of crime during police interview or court hearings 

  • Accompanying a sexual assault victim to a hospital for rape kit exam and medical care 

  • Counseling survivors of crime and child abuse 

  • Supporting survivors of victims of homicide 

  • Assisting victims who need protection orders for sexual violence and intimidation 

  • Facilitating support groups

  • Answering a 24-hour crisis hotline and providing crisis counseling, information, and referrals

  • Helping victims of crime apply for crime victims' compensation 

  • Educating members of the community and schools on primary prevention, healthy relationships, body safety, consent, child abuse mandated reporters and other topics related to impact of  victimization 


Interpreter services available


VSC has two staff members who are bilingual to serve Spanish-speaking clients. Furthermore, VSC provides interpretive services for clients who’s primary language is not English. All VSC services listed above can be conducted with the help of an interpreter at no cost to the victim.

“The interpreter service offers over 200 languages, so we hope that we can reach everyone in Montgomery County who needs help,” said Milbourne.


About VSC

Founded in 1974 as Women Against Rape, VSC has been supporting survivors and their families for more than 40 years. Victim Services of Montgomery County, Inc. is a 501(c)(3) nonprofit organization. Call 888-521-0983 to speak with a counselor 24/7 or request help here.



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Hotline: 888-521-0983

Office: 610-277-0932

Fax: 610-277-6386

Email: vscmontcopa@vscmontcopa.org

325 Swede St., 2nd Floor 

Norristown, PA 19401

EIN: 23-1967228

Our mission is to provide advocacy and counseling for all who have been affected by sexual violence and other crimes against the person and to promote prevention and awareness in the community through education. 

Victim Services Center of Montgomery County, Inc., has a 24-hour hotline number: 1-888-521-0983. If you require an interpreter when calling our hotline, please state your primary/native language and wait momentarily while we connect you with a staff member and an interpreter for further assistance. Thank you.

El Centro de Servicios para las Víctimas del Condado de Montgomery en Pennsylvania cuenta con una línea directa las 24 horas: 1-888-521-0983. Si necesita un intérprete cuando llama a nuestra línea directa, indique su idioma primario/nativo y espere un momento para que un integrante de nuestro equipo y un intérprete se conecten para ofrecer asistencia adicional. Gracias.

خط الاتصال الساخن المتاح على مدار الساعة لمركز خدمات الضحايا في مقاطعة مونتغمري بولاية بنسلفانيا (Victim Services Center of Montgomery County, PA): 1-888-521-0983. إذا كنت بحاجة لمترجم فوري أثناء اتصالك بالخط الساخن، يرجى تحديد لغتك الرئيسية/الأم وانتظر قليلًا إلى أن يتم ربطك بأحد موظفي الطاقم والمترجم الفوري لتقديم المساعدة اللازمة. شكرًا لك

PA Montgomery 카운티의 피해자 서비스 센터에는 24시간 핫라인 번호가 있습니다: 1-888-521-0983. 저희 핫라인에 전화 시 통역사가 필요하신 경우, 본인의 주언어/모국어를 알려주시고 직원과 통역사가 연결될 때까지 기다린 후 추가 도움을 받으세요. 감사합니다.

Круглосуточный номер горячей линии Центра помощи жертвам насилия в Montgomery County, PA: 1-888-521-0983. Если вам нужен переводчик при звонке на нашу горячую линию, укажите свой основной/родной язык и подождите некоторое время, пока сотрудник и переводчик не подключатся для оказания дополнительной помощи. Спасибо.

Victim Services Center of Montgomery County, PA 的 24 小时热线电话是:1-888-521-0983。如果您在拨打我们的热线时需要译员,请说明您的首选语言/母语,并稍等片刻,直到与工作人员和译员接通以获取进一步帮助。谢谢。

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© 2025 by Victim Services Center of Montgomery County, Inc. 

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